Security Policy

We've Partnered with Authorize.Net

Our website www.upperhand.com is registered with the Authorize.Net Verified Merchant Seal program.

Credit Card Processing

You can shop at www.upperhand.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers./p>

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information. These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file in order to facilitate your reordering. Because we store credit card information on our own servers, we have taken appropriate measures to ensure that we are PCI DSS Compliant.

Online Security Policy Only

This online security policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our security policy.

Changes to our Security Policy

If we decide to change our security policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Security Policy modification date below. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 11/01/2010.

Contacting Authorize.Net

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Contacting Us

If there are any questions regarding this security policy you may contact us using the information below.

Stretta, Inc.
1507 Western Ave, Suite 403
Seattle, WA 98101 USA
1-888-805-6905
contactme@upperhand.com
www.UpperHand.com

Watch & Learn

Select Video

UpperHand Introduction Bundle / Kits

The UpperHand pole is made of the finest aircraft grade aluminum and weighs less than 3 lbs so any one can use the entire kit for every day home maintenance. With our patented RLA, remote lever actuation hand grip, all of our snap on heads work just as well in your hand on the ground as they do on top of the UpperHand pole, while you stay safely on the ground.

UpperHand Introduction Bundle / Kits