Warranty Policy & Returns Policy

MONEY BACK GUARANTEE

All UpperHand tools have a 30 day no questions asked money back guarantee.  It's as simple as that!

LIFETIME WARRANTY

Stretta, Inc. warrants that your UpperHand Ladderless Home Care System is free of defects in materials and workmanship for the life of the product!  Stretta will repair or replace the defective product.

Shipping & Handling not included.

To use warranty coverage, simply contact our customer service department at 1-877-379-1651 for Return Authorization.  Then return the product to Stretta using the address below. Item must be received no later than 2 weeks after your return authorization is given.

This warranty is void if this product is ever used while providing commercial services.

RETURN POLICY

All UpperHand tools purchased from Stretta for non-commercial use have a 30 day no questions asked money back guarantee. If you are not satisfied with our product, return it within 30 days. Refunds will not be issued until Stretta receives the returned product with proof of purchase. Upon receipt of the product and proof of purchase, we will give you credit for the purchase amount (less Shipping & Handling). All refunds will be made to the credit/debit card used in the original purchase.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Please note that your banking institution may require additional days.

Shipping Note:
Securely pack and seal the product with proof of purchase (if a return) and send back to us using an insured or tracking service to the below address. This will provide you with recourse on your package. Stretta cannot accept responsibility for packages that we do not ship ourselves.

Mail package to:
UpperHand
7850 Ruffner Avenue, Dept. 4000
Van Nuys, CA 91406

Customer Service:
1-877-379-1651 M-F 5am-5pm PST

 

Watch & Learn

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UpperHand Introduction Bundle / Kits

The UpperHand pole is made of the finest aircraft grade aluminum and weighs less than 3 lbs so any one can use the entire kit for every day home maintenance. With our patented RLA, remote lever actuation hand grip, all of our snap on heads work just as well in your hand on the ground as they do on top of the UpperHand pole, while you stay safely on the ground.

UpperHand Introduction Bundle / Kits