High energy and high performance is what you'll find every day at Upper Hand
At Upper Hand, our goal is not to just be good, it’s to be the best in the industry. To be great we must first perform with excellence which comes from extraordinary people, and the foundation for extraordinary people is a best in-class culture.
Core Values & Basics
Treat customers like legends, listen generously, use "human touch".
Take initiative and when you are 70% certain, decide!
Find a way, create win-win situations, pay the price to win.
Go the extra mile, appreciate the grind, recover quickly from adversity.
Check the ego at the door, say "thank you", eliminate negativity.
Always be learning, focus on what you can do, learn from others.
Speak up, honor commitments, be organized, hold each other accountable.
Share info, look ahead and anticipate, be process-oriented, pay attention to details.