Podcast Recap: Upper Hand – Built on Purpose
Last week, Upper Hand Founder and CEO Kevin MacCauley sat down with Max Hansen from Y Scouts on the Built on Purpose Podcast. In this episode, Kevin discussed how he built a company with a mission that matters. He also revealed how Upper Hand has grown into the business it is today, highlighting both his proudest moments leading the team and how Upper Hand will continue to challenge the status quo.
Podcast Recap: Improving CX by Implementing Feedback into Decision-Making
Co-Founder and Head of Product Myles Grote joined Steve Walker on the CX Leader Podcast to talk about the importance of implementing customer feedback. Myles highlighted Upper Hand’s feedback collection process, as well as how the product team ultimately determines which feedback is implemented in platform updates.
Customer Success: How Upper Hand Treats Every Customer Like a Legend
Kasey McKenney is Head of Accounts at Upper Hand, where she started on the Customer Success team more than three years ago. Here she tells us what makes Upper Hand’s customer service stand out among its competitors and how customers benefit from their personalized approach.
Customer Story: New Video App Helps D-BAT Keep Training
D-BAT is one of the top indoor baseball and softball training franchises in the country, aiming to provide quality teaching environments and high quality instruction for athletes of all ages, from little league to the pros. When their franchise locations temporarily closed due to COVID-19, Upper Hand understood the importance of continuing to provide quality training to athletes, and immediately began working on a solution for the business.
How Two Businesses Leveraged Upper Hand to Increase Revenue and Client Base
In an ideal world, the majority of time spent operating a sports training business would be on developing clients. Unfortunately this scenario rarely represents real life, and many business owners find themselves spending most of their time doing admin work. Recently, Upper Hand has helped two similar businesses not just escape this vortex but also see immediate results in revenue and new clientele.