Upper Hand strives to build innovative software solutions that make the management of sports effortless and contribute to a healthier, more active world.
While coaching baseball in 2012, Kevin MacCauley saw the need for an online platform that connected athletes with private coaches, making it easier to do business with a great online booking experience. So, Kevin rented out a janitor’s closet at a baseball facility and got to work. Less than a year later, bookacoach was launched as “the destination for sports lessons”, helping thousands of coaches better manage their sports training and spend more time doing what they love – developing the skills of athletes. The team began regularly pushing new and innovative back-office features, and in 2015 rebranded as Upper Hand – the first sports training management platform.
Since then, Upper Hand has continued to challenge the status quo by expanding its software solutions to also serve the complex needs of studios, gyms, and sports facilities. And while Upper Hand remains laser-focused on delivering new solutions that simplify how business is done in the sports industry, we’ve never forgotten where we started. What remains constant is the same passion and innovative mentality we were founded upon.
Just as our industry has continued to grow and evolve, so has our company. Here are just a few of the milestones we’re most proud of as a team.
Founded as bookacoach, an online marketplace connecting athletes with local sports coaches, and moved into first office space inside a janitor’s closet at a baseball facility.
Pivoted from B2C marketplace to B2B software to focus on meeting the growing needs of sports coaches.
Rebranded as Upper Hand, the first sports training management platform.
Expanded product suite to include facility management through the addition of new resource management tools.
Relocated our Indianapolis, IN headquarters to accommodate our growing team.
Launched Helping Hands, a company outreach initiative that focuses on finding opportunities to donate time and resources to the local Indianapolis community.
Launched Upper Hand AI, the industry’s first data analytics platform for sports businesses to transform their data into actionable insight.
Further expanded product suite to include sports team management, launching new features designed for sports coaches to manage their team rosters and schedules.
Upper Hand serves the sports training industry, helping facilities, academies, and trainers grow their businesses. Our platform empowers staff and admins to manage daily operations efficiently with user-friendly features and tools.
Businesses using Upper Hand provide an intuitive software experience that boosts customer satisfaction and drives repeat business. Accessible, accurate data enables better decision-making for staff and admins.
Our passion for the sports industry translates into a deep appreciation for our customers, inspiring us to build world-class products and constantly innovate to give them a competitive edge.
Upper Hand serves the sports training industry, helping facilities, clubs, and teams run and grow their businesses. Our platform empowers staff and admins to manage day to day operations more efficiently with powerful yet user-friendly features and tools.
Capterra Shortlist
Capterra Shortlist for Membership Management, Gym Management, Club Management, Personal Trainer software categories
Top Rated Software
Top Rated Club Management Software by SoftwareWorld
SoftwareAdvice Frontrunner
Software Advice Frontrunner for Personal Trainer, Gym Management, Dance Studio, Yoga Studio categories.
Source Forge Top Performer
SourceForge Top Software Performer for 5 consecutive quarters
Rising Star
2024 Featured Customers Rising Star for Fitness Software
Best Tech Space
2019 Spaces Competition Winner
Sebastian Buckeridge
Marketing Content Specialist
Shawn Burcham
Customer Education Manager
Leslie Byers
Sr. Sales Solutions Architect
Valeria Castillo
Marketing Content Specialist
Trishita Dhara
Machine Learning Engineer
Alexus Jimson-Miller
Product Designer
Courtney Kerr
Marketing Manager
Aydan Koyles
Lead Data Engineer
Kevin MacCauley
CEO, Head of Data
Kasey McKenney
EVP, Sales & Operations
Marisa Minard
AI Data Engineer
Matt Murphy
Sales Solutions Architect
Harshwardhan Patil
Machine Learning Engineer
Maddie Radcliff
Sr. Sales Solutions Architect
Danielle Schlemmer
Sr. Franchise Manager
Rajesh Sharma
Data Science Specialist
Danielle Souza
EVP, Product & Support
Danielle Stealy McDowell
Business & Data Analyst
Check below for our current openings. Don’t see anything that fits your interests? We’re always looking for talented people. Tell us about yourself.