Giving You and Your Clients the Upper Hand

We’re committed to helping both you and your clients be successful when growing your business on the Upper Hand software. We have a number of resources and tools available to help you gain the upper hand and successfully leverage your Upper Hand account.

HELP CENTER
UPPER HAND UNIVERSITY

Contact Support

Support options are based on your plan.

Upper Hand University (UHU), the Knowledge Base, Email, Chat, and Phone Support are available to all customers and their clients. Click here to request a call.

Additional support options like 1:1 Education Meetings, Implementation Consultants, and Business Audits are available to all plans for an additional fee.

View our pricing plan options here.

Support Channels
  • Upper Hand University
  • Knowledge Base
  • Email Support
  • Chat Support
  • Phone Support
  • Education Meetings
  • Implementation Consultant
  • Business Audit

How we Support You and Your Clients

UPLIFT Community

Join UPLIFT, our customers-only community for best practices and business advice.

Request to Join

Knowledge Base

Visit our Help Center for the most up-to-date walk-throughs and resources for all of our features.

Visit the Help Center

Upper Hand University

Upper Hand University (UHU) is our online course-based learning platform to help you learn the ins and outs of the software.

Visit Upper Hand University

Onboarding Resources

For those who'd prefer a one-on-one onboarding approach, take a look at our additional onboarding opportunities to find the tools that fit your needs.

The Playbook

Check out the Playbook, Upper Hand’s blog of business tips and best practices for sports business owners.​

READ THE PLAYBOOK

Business Audit

Retrain staff on new features, get new staff up to speed, or clean up old events and data with the help of a team.

Stay informed with instant updates on service disruptions and reliability.

Check the Status → 

See something that doesn’t look quite right? Submit a ticket, and our engineering team will make things right.

Report a Bug →

Submit product feedback or ideas for new functionality inside the software.

Submit your Idea →

Introducing Upper Hand University

Upper Hand University (UHU) is our customer success platform dedicated to helping you learn the software and feel comfortable setting up your business for success. Upon becoming an Upper Hand customer, you gain access to a number of courses to help you understand the various functionalities and different areas within Upper Hand.

LOG IN TO UHU
LEARN MORE
I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups. I also like being able to track different data in the system. Overall it has been a very good experience. When something comes up, whether a customer has a problem using the software or I need help with something on our end, the customer support team has been very responsive and helpful.
Morgan ReinhardCPA & Coach, SAGA Sports
We looked at and tried other solutions, but chose Upper Hand for four reasons. First, it is easy to create events and get them to market. Second, its solution integrated well with our website. Third, their support team responds timely, openly and effectively--be that with an answer to our question, or activating a higher level of support to address our needs. Finally, trust; UH is a partner genuinely interested in our success, often sharing tips, insights and best practice ideas.
Chris McGrathOwner, SOGILITY
Upper Hand sports has been fantastic for my business! They listen to their consumers and are constantly striving to make improvements. They have grown in their functionality each year I have used them and my clients like using it as well. Every time I make a suggestion they work as fast as they can to make software updates. Top-notch customer service and professionalism.
Patrick ColganOwner, The Sharpened Athlete
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Don't miss these additional resources!

Build a Customer Birthday Campaign (in 30 min or less)

Birthdays are a great opportunity to make your clients and customers feel special. Recognizing their big day shows that you care about them as more than just another face in your class, and can do a lot for client satisfaction!

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Make your Mark with Marketing Emails

Customer loyalty stems from treating your clients like legends, so how can you give your clients an experience with your business that’s worth advocating for? One way to do this is to prioritize communication with your brand. This means making sure that the right events are put into the right hands…or inboxes.

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Reduce Lost Revenue with Upper Hand
Failed Payments Happen: Here's How to Address Them

Being behind on one or two missed payments is like a small crack in the canoe – you’re staying afloat, but have reason to be concerned. A few more slowly trickle in and that small crack turns into a puddle of water. When the failed payments continue to pile up, your canoe (or business) begins to sink.

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