An Overview for Tracking and Using NPS in the Sports and Fitness Industry
If you are the owner of a sports training facility, yoga studio, or other business in the sports and fitness industry, then no doubt you understand the importance of maintaining a good reputation among your customer base. However, you may wonder how you can best determine the overall level of customer satisfaction with your service, and how to act on that information. Net Promoter Score (also known as NPS) can provide a key piece to that puzzle.