Customer Story
Baseball Facility Franchise Gets Off to “Fast Start” on Upper Hand
D-BAT Newark sees 271% membership growth and 106% revenue growth during their first year with Upper Hand.
Customer Lifecycle Journey Template
Build a strategic roadmap by applying new consumer behavior trends and insights to your customers' journey with your business.
Adapt to your clients’ new norm
With new consumer behaviors due to COVID-19, simply re-opening with the same strategy as before is not enough.
By first thinking how your clients interact with your business, you can apply new strategies and make adjustments to that journey based on insights and research.
This resource provides a template for you to re-think your customers’ interactions with your business and adapt accordingly based on new consumer behaviorism trends.
What to expect, and what you’ll learn:
- Important insights on consumer behaviorism (e.g. the more small transactions a client makes with you, the more likely they'll transact a big transaction with you.)
- The 4 types of sacrifices that is required by the consumer to transact: time, money, emotional investment, and sustainability.
- Examples of a customer journey based on sacrifice levels.
- Template for you to re-think your offerings based on sacrifices by your customers.
Access the template
Additional COVID-19 re-opening resources:
On-Demand Webinar
Product Demo: Upper Hand for Sports Training Academies
Watch a recorded demo of Upper Hand to learn why it’s the top-rated scheduling software for sports training.
Checklist
Memberships 101: Guide to Running Successful Memberships
4 steps to building a successful membership program that drives recurring revenue for your sports business.
Customer Story
Sports Facility Implements Memberships, Expands Revenue with Upper Hand
Read how House of Hustle unlocked new revenue opportunities with Upper Hand’s memberships features.
Customer Story
Reporting & User Experience: Why The Compound 256 Chose Upper Hand Over EZ Facility
Read why this Alabama sports facility selects Upper Hand as their partner for future growth and expansion.
Customer Story
Hockey Academy Regains 5-10 Hours a Week, Adds New Programs with Upper Hand
Read how SpeedSkills Hockey got back to the basics by reinvesting recouped time into their athletes and programming.
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