Customer Story
Reporting & User Experience: Why The Compound 256 Chose Upper Hand Over EZ Facility
Read why this Alabama sports facility selects Upper Hand as their partner for future growth and expansion.
Customer Lifecycle Journey Template
Build a strategic roadmap by applying new consumer behavior trends and insights to your customers' journey with your business.
Adapt to your clients’ new norm
With new consumer behaviors due to COVID-19, simply re-opening with the same strategy as before is not enough.
By first thinking how your clients interact with your business, you can apply new strategies and make adjustments to that journey based on insights and research.
This resource provides a template for you to re-think your customers’ interactions with your business and adapt accordingly based on new consumer behaviorism trends.
What to expect, and what you’ll learn:
- Important insights on consumer behaviorism (e.g. the more small transactions a client makes with you, the more likely they'll transact a big transaction with you.)
- The 4 types of sacrifices that is required by the consumer to transact: time, money, emotional investment, and sustainability.
- Examples of a customer journey based on sacrifice levels.
- Template for you to re-think your offerings based on sacrifices by your customers.
Access the template
Additional COVID-19 re-opening resources:
Customer Story
Hockey Academy Regains 5-10 Hours a Week, Adds New Programs with Upper Hand
Read how SpeedSkills Hockey got back to the basics by reinvesting recouped time into their athletes and programming.
Guide
Ultimate Guide to Effective Athlete Feedback and Evaluations
9 ungated tips and best practices on how to effectively communicate feedback and provide evaluations to your athletes.
Template
MRR and Member Retention Calculator
Visualize the performance of your memberships and gain a better understanding of future recurring revenue streams.
Customer Story
Silver Sluggers Returns to Upper Hand to Accelerate Growth
Learn how Silver Sluggers increased athlete retention rates and improved revenue metrics after moving back onto Upper Hand.
Template
9 Revenue-Driving Marketing Survey Templates
Steal these 9 marketing survey templates to better understand your customers, staff, and market and drive revenue growth.
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