Best Practices for Training New Front Desk Staff at your Sports Facility
Your front desk employees are the face of your brand. They represent you, your company, and your brand. When a client walks in the door, your front desk staff is who they see first. They alone can be the reason your customer comes back or not. This means it’s critical that you appropriately train and educate new additions to your sports facility staff. Here are 3 of the top areas to train your front desk staff on before they start working at your sports facility.
Why Your Sports Facility is Struggling with Customer Retention (and How to Fix It)
One of the most common challenges that come up in conversations with customers is customer retention. So, how can you identify and understand the issues your sports facility faces? And more importantly, how can you implement a solution that keeps your business moving up and to the right? Here are a few common issues that we’ve seen related to customer retention, and how you can fix it.
The Ultimate Guide to Growing a Sports Facility
Most sports facilities assume that keeping their doors open and maintaining a steady flow of clients is enough. But the truth is, growing a sports facility isn’t just about filling your schedule—it’s about securing your facility’s future, outpacing the competition, and making a significant impact on your community. Download Now: Free Sports Facility Growth Guide…
Innovation Issue: Upper Hand Product Update Summer 2024
And just like that, another summer has flown by in the blink of an eye! As athletes head back to school and summer programs wind down, we’re excited to bring you the latest updates to your Upper Hand software. Our team has been hard at work to enhance your experience and help you get the most out of your software. Here’s a look at what’s new.
How to Elevate your Sports Business’s Customer Service
When you think about what makes a sports business successful, you often focus on the tangible aspects. But there’s another, often overlooked, factor that plays a crucial role in determining whether your business achieves long term success. The answer? Customer service.
Top 10 Sports Facility Management Resources from Upper Hand
Whether you’re just starting out or you’re looking for ways to take your sports facility to the next level, there are resources and tools available to help you achieve your goals and succeed in the competitive youth sports industry. We’ve compiled a list of ten of our most popular sports facility management resources that can help you gain a competitive edge.
How Upper Hand Software Simplifies Sports Business Operations
Explore how Upper Hand’s sports management software simplifies business operations with its intuitive dashboard, streamlined event management, and comprehensive client and membership tools. From scheduling and payments to resource management and promotional tools, Upper Hand helps you efficiently run your sports business. Hear from real users who’ve experienced significant improvements in workflow and customer satisfaction. Ready to elevate your business?
How Much Money Does an Indoor Sports Facility Make?
Are you considering opening an indoor sports facility? If so, you’re probably wondering how much money you can expect to make. While many factors can influence earnings, understanding the potential income and expenses involved can help you make an informed decision. This post discusses key revenue streams like court rentals, memberships, training programs, and tournaments, as well as typical expenses such as rent, utilities, and staff salaries. By exploring these factors, you can gain insights into the profitability of an indoor sports facility and strategies to maximize it.
How to Open a Sports Complex
Opening a sports complex can be a rewarding venture, offering valuable services to the community and sports enthusiasts. It requires thorough planning, market research, and overcoming challenges such as securing funding, meeting legal requirements, and understanding market dynamics. Key steps include developing a business plan, choosing between building or renting, considering regional pricing, deciding on technology levels, designing safe and flexible facilities, obtaining necessary permits, hiring and training staff, and implementing effective marketing strategies.
What is Sports Management Software (and why you need it)
Learn about sports management software, what to look for in a solution, and why you need it for your sports training business! Sports management software is a type of software that provides sports coaches and business owners with the tools they need to…