How to Reduce No-Shows at Sports Facility
No-shows can disrupt your sports facility’s schedule and revenue. Learn why they happen and explore proven tips like automated reminders, flexible rescheduling, and strong client relationships to minimize missed bookings and maximize success.
How to Build a Youth Program that Keeps Families Coming Back
Building a youth program that families love requires more than fun activities—it’s about creating value, fostering trust, and building a welcoming community. From defining a clear purpose to offering flexible scheduling and effective communication, this guide provides the essential steps to design a program that attracts and retains families year after year.
What Types of Insurance Do You Need for Your Sports Facility?
Operating a sports facility is both exciting and challenging. Whether you manage a sports complex, training facility, or run camps and clinics, your business faces unique risks. Accidents, property damage, or legal claims can disrupt operations and lead to significant expenses. Securing the appropriate sports facility insurance program is vital to safeguard your investment. Insurance…
How to Grow Your Sports Facility Without Losing Focus
If you’re looking to grow your sports facility, it’s an exciting yet challenging journey. While expansion can mean increased revenue, better resources, and a broader reach, it also brings a unique set of challenges. Many facilities expand quickly, only to lose sight of their core mission, the quality of their offerings, or the tight-knit community…
How to Prioritize Client Feedback in Your Coaching Business
Learn how to effectively prioritize client feedback in your coaching business! This guide covers practical strategies for gathering, analyzing, and implementing client insights to build a stronger, client-centered coaching experience.
Innovation Issue: Upper Hand Product Update October 2024
We may have had a few tricks up our sleeves last month, but we have a lot of treats to share with you! From new functionality to feature enhancements, we’re excited about the changes to the app, and we think you will be too! Here’s an inside look at what’s new to our sports scheduling…
How to Set Up and Manage Online Booking for Your Sports Facility
How much time could you save if your clients could handle their own scheduling with online booking? Managing a sports facility or training business takes a lot of time—scheduling, payments, and coordinating staff can pile up fast. But what if your clients could book their own sessions whenever they want? An online booking system lets…
Upper Hand Biz Pod Ep. 02 | Lil Puckett & George Mdluli, MOVA
Upper Hand Biz Pod Ep.02 | Lil Puckett & George Mdluli, MOVA The impact of sports extends far beyond just the game. For some, sports have afforded them the opportunity to get an education. For others, it keeps them on the right track in life. On the business side, it provides an opportunity to give…
5 Must-Ask Questions for Sports Management Software Evaluation
Looking for the right sports management software? Asking the right questions is key to making a smart choice. Discover the five must-ask questions for evaluating sports management software to find the best solution for managing schedules, teams, payments, and more. Make sure your software grows with your organization and supports your specific needs.
Best Practices for Training New Front Desk Staff at your Sports Facility
Your front desk employees are the face of your brand. They represent you, your company, and your brand. When a client walks in the door, your front desk staff is who they see first. They alone can be the reason your customer comes back or not. This means it’s critical that you appropriately train and educate new additions to your sports facility staff. Here are 3 of the top areas to train your front desk staff on before they start working at your sports facility.