New Client Profiles, Membership Updates, and More
Customers can dive into this lineup of Novembers updates, which include an all-new client profile page, membership commitment lengths, updated account verification, and more.
Why We Built This: Introducing Client Profile Pages
Learn more about Client Profile Pages feature update, and why we built this feature to improve your business operations. You told us that you would love to have a direct, intuitive way to manage your clients’ accounts and take action. That’s why we’ve taken client profiles to the next level by expanding them into a full page view for both staff and clients. Plus, we’ve added even more functionality to improve your day-to-day. Think of small tasks, like changing a membership status and viewing order or credit pass details, becoming even more efficient while also putting additional ownership in the client’s hands (like paying down their own account balance).
Upper Hand Announces New Data & Analytics Center of Excellence
Upper Hand announced today the formation of a Center of Excellence to launch an open community data + analytics ecosystem for sports + fitness industry. In collaboration with the Charlie Shin, Vice President of Data Strategy & Analytics at the Indianapolis Colts, Anthony Brock, Director of Business Analytics at the Indiana Pacers, Dr. David Pierce, Director and Professor at the IUPUI Sports Innovation Institute and Dr. Barry King, Professor at Butler University’s Lacy School of Business, this effort will converge companies’ market expertise and artificial intelligence methodologies to provide the sports and fitness industry with a comprehensive library of research and data-related resources.
Payment Plans vs Memberships: What’s the Difference?
In our latest edition of The Huddle, we outline the differences between payment plans and memberships. Payment plans and membership both have numerous benefits to both you and your clients. They offer flexibility and customizations that fit your business needs. So what are the differences?
Upper Hand’s Management Software Helps Sports and Fitness Businesses Gain a Competitive Edge
Learn why Upper Hand built its management software to help sports and fitness organizations manage and scale their businesses. With Upper Hand, organizations in the sports and fitness sector can provide clients with an intuitive user experience, boosting customer satisfaction and encouraging repeat business. Using accessible and reliable data, the software also offers users a complete picture of their companies, empowering them to make more informed decisions.
Emerging Technologies that are Disrupting the World of Sports
Learn what emerging sports technology Myles Grote, Chief Product Officer, has been monitoring at Upper Hand. I’ve been very excited to see how much success and as a result, capital, has been in the Connected Fitness movement. A few things really excite me about the future of CF, and those are the potential applications of AR/VR and whether or not CF will move from consumer fitness to sports training. I see a future where people work out in the metaverse and where the boutique fitness experience is literally recreated with friends thousands of miles away, but right next to you via AR or VR. There are very exciting things ahead in this area.
The Ins and Outs of Membership Analytics
In this edition of The Huddle, we outline some tips and tricks for getting the most out of our latest feature, Membership Analytics. Our Monthly Recurring Revenue graph is a great tool for not only having clear visibility into the revenue you have received for a specific month, but also what that recurring revenue will look like in the months ahead. Our predictive revenue graph will help you visualize the future of your recurring revenue if you did NOTHING differently – no new members, no suspensions or cancellations, etc.
Introducing Membership Analytics by Upper Hand
Gain full visibility into your recurring revenue with insights that empower accelerated membership and bottom-line growth. With all-new membership analytics, Staff Admins can finally understand the specific factors that contribute to changes in recurring revenue. And with accurate forecasts that project recurring revenue months in advance, they can make data-backed decisions that help their business hit and exceed sales and retention goals.
Fixed Events vs Open Booking Events: Which Are Right For You?
In our latest edition of The Huddle, we outline the differences between fixed events and open booking events with Upper Hand. A key difference between fixed and open booking events is that fixed event sessions will be on your calendar no matter what, even if no clients have signed up. With open booking, you set the times that you are available to take clients, allowing your clients to choose what time slot works for them. With open booking, there is nothing blocked on the calendar until a client completes a booking.
Recurring Revenue 101: Growing Bottom Line Through Memberships
A large portion of fitness studios seek profit through memberships – locking a customer into a membership results in a highly sought after business asset: recurring revenue. We dive into the impact of recurring revenue and various membership types you can offer to grow bottom line.