Upper Hand’s mobile-optimized tools and applications allow John and his staff to communicate with everyone at a moment’s notice. Modern Goalkeeper uses the software’s automation capabilities for email marketing, which helps increase the speed of daily communication for clients and administration. Upper Hand’s marketing automation tools are so intuitive that customers have seen email marketing open rates grow to 90 percent, which is 70 percent higher than the industry average.
Upper Hand’s online scheduling capabilities replaced tedious planning and coordination with effortless online booking. This gives Modern Goalkeeper the ability to easily track availability, assign staff members, create custom events, manage facilities and more in one easy-to-view screen.
In addition, Upper Hand gave Modern Goalkeeper the bandwidth to conduct over 500 sessions a year across 12 different locations.
With Upper Hand, John no longer worries about spending valuable time double-checking staff schedules and session attendance, which saves hours of time every week. Instead, the software helps keep everything running in unison, with consistent procedures for booking and scheduling.
Upper Hand promotes unbeatable customer service. Enterprise-level clients, for instance, get their own dedicated customer support representative who not only understand the sports performance market, but are experts in modeling complex and idiosyncratic workflows to solve problems and scale future growth.