Inside Upper Hand: Meet Shawn Burcham

Shawn leads our Customer Education team, where he empowers customers to get the most out of their experience with Upper Hand: from getting up and running as quickly as possible to staying up-to-date with new features as they are released. With years of experience in the sports industry, Shawn has a unique, well-rounded perspective as it relates to running a successful sports business.

Inside Upper Hand: Meet Matt Murphy

Matt recently joined our sales team as a Sales Solutions Architect, where he is helps sports business owners visualize how Upper Hand can help them grow their business. With experience as an athlete and a coach, Matt has a deep understanding of the needs and concerns of sports facility and academy owners.

Inside Upper Hand: Meet Sebastian Buckeridge

Sebastian recently joined our marketing team as a Marketing Content Specialist, where he is responsible for creating content that helps our customers do business better. A graduate of Marian University in 2022, Sebastian was a part of the track and field team where he earned two All-American awards…

Inside Upper Hand: Meet Aydan Koyles

As our Lead Data Engineer, Aydan’s goal is to help Upper Hand’s customers visualize their data and make smarter, more informed decisions about their sports training business. With a background across many sports and activities, Aydan looks forward to carrying that passion over to his career to help fuel business growth for Upper Hand customers and their athletes.

Inside Upper Hand: Meet Alexus Jimson-Miller

Alexus joined the team in August 2020 as a Customer Support Representative, where she works on the front lines of our support team to solve inbound customer and client requests. Alexus is a former Division I student-athlete and coach, and an avid track and field fan! She has been able to use her experiences to bring a coach’s mindset to solving problems.