Inside Upper Hand: Meet Alexus Jimson-Miller

In our Meet the Team series, we are introducing you to the incredible people that work on our team.

Today, we are excited to introduce you to Alexus Jimson-Miller!

Alexus joined the team in August 2020 as a Customer Support Representative, where she works on the front lines of our support team to solve inbound customer and client requests. Alexus is a former Division I student-athlete and coach, and an avid track and field fan! She has been able to use her experiences to bring a coach’s mindset to solving problems.

Ready to meet Alexus? Let’s go!

First, let’s start with the basics – tell us a little about yourself.

I am originally from Illinois. In high school, I played volleyball, basketball, soccer, and ran track, but my favorite sport is track and field. I attended Miami University (OH) as a student-athlete. I graduated with a B.S. in Public Health, and competed on the track team. In my senior year, I was the MAC Champion in the 100m hurdles! Afterwards, I earned my master’s in Emerging Media Design & Development from Ball State University, where I was an assistant track coach.

As a Customer Support Representative, what does a typical day look like for you at Upper Hand?

I help our customers and their clients better understand our software and assist them if they have any questions or run into any roadblocks. A typical day for me usually starts with a Support Team meeting to go over any updates, and then I’m fielding support tickets as they come in throughout the day. I am responsible for diagnosing and troubleshooting any reported issues in order to provide the most accurate, valuable, and complete information to our customers.

Related: Customer Success: How Upper Hand Treats Every Customer Like A Legend

What is your favorite part about working at Upper Hand?

The people! Our team at Upper Hand is just a solid group of people who want to do things right and want to do things well and that is an environment that I truly enjoy.

Related: Upper Hand Wins Top Tech Company Culture

How do you define success?

I think success looks different at every stage in life. Success for me right now is taking care of my responsibilities with ease and feeling good about the work I do.

You used to be a collegiate athlete and coach. How have those past experiences helped you in your role at Upper Hand?

I think my experiences as a coach and athlete have made it easier to be a team player and understand the importance of each individual’s role here. It also has helped me pretty easily adapt to all the different personalities of our customers so I can help them with what matters most to them.

What’s a fun fact people may not know about you?

I hold school records in the 60m Hurdles and 100m Hurdles at Miami University (OH)!

What are your hobbies or interests outside of work?

Outside of work I like to workout and paint. I also try to keep up with track and field as much as I can, so I’ll spend a lot of time looking at results from all kinds of different meets during the season!

What advice would you give to someone that is in a customer-facing role like yours?

I would say just to identify the skills that would make you successful in a support role and work on the ones that don’t come easy, that way you can build on the strengths you already have!