Halftime.
A pivotal moment for both coaches and athletes.
It’s a time to reflect, regroup, and strategize to ignite a second-half surge to close out the game on a high note. Additionally, it’s a time to reflect on the first half achievements and the progress made towards a greater goal.
As we near the end of June, we are coming up on our own “halftime” – halftime of the year 2023.
At Upper Hand, we’ve been hard at work not only enhancing current features, but releasing entirely new products to empower you in every aspect of running a growing sports training business.
From simple verbiage changes that enhance your clients’ experiences to completely new functionality like Athlete Progression Tracking, we’re excited to share some of the highlights of the advancements we’ve made throughout our sports scheduling app.
As we strategize for a valuable second half of the year, our team continues to prioritize new innovations that make running and growing your business even easier.
Let’s roll the tape and take a look at some of the highlights.
One priority of our team has been to enhance the staff and client experience when it comes to running successful sports camps and clinics. We’ve pushed a number of updates that improve multiple aspects of running successful sports camps, from pricing flexibility to event-day logistics.
We’ve built some additional functionality to increase flexibility when it comes to pricing your camps and clinics. Offer early-bird pricing or raise your prices as the event nears by setting a pricing schedule for your fixed schedule events. This feature empowers you to automatically implement pricing changes after a set date.
Additionally, you can choose to offer pricing tiers within your camps and clinics. For example, if you are hosting a 5-day Summer Sports Camp, you can not only set the price for the full event, but you can also set a price for clients who attend only one session, a price for those who attend two sessions, and so on.
We also know that sometimes things come up, and a client who initially registered for your Tuesday clinic now wants to attend Thursday’s session instead. Now, transferring this client between fixed event rosters is as easy as a couple of clicks! This makes it easier for you to maintain accurate event rosters as well as ensure clients are attached to the correct event.
On event day, it can be challenging to efficiently get all of your athletes checked in. We’ve made it even easier for you to streamline this process by alphabetizing your event check in by last name. Speaking of check-in, we’ve added an unpaid client indicator to the check-in drawer that shows which athletes are still unpaid, allowing you to stay on top of your outstanding payments!
Event check-in isn’t the only area of improvement within Upper Hand’s calendar. We’ve also made a series of updates to make this area of the software even more convenient for you and your staff members.
We swapped some things around on our calendar cards to make them even more useful for you or your front desk staff. Easily view the client name and associated resource without having to hover over the card. This will speed up your check-in process, especially if you have multiple athletes coming in for a similar event offering at the same time.
Quick Pay within the Upper Hand calendar is one of the easiest and most convenient ways to take action on outstanding balances. We’ve added some additional functionality to the Quick Pay modal so that you can take even more action.
Waive a balance right from Quick Pay, instead of navigating to the client’s profile. If a client wants to purchase a retail item, like a bottle of Gatorade or Water, when they are paying for their lesson, you can now add a retail item to their cart while using Quick Pay, and process both in a single transaction.
Whether it’s to help visualize where your staff members will be training in a given day, see your personal schedule, or to see at a glance your paid or unpaid sessions, new calendar filters help you customize your view to be most impactful and save you valuable time. If you operate out of a facility with a number of resources or spaces, you can utilize this filter to help organize your staff members so that they are in the same resource all day (and not bouncing around from space to space trying to figure out where to be). And, you can keep tabs on your unpaid sessions so that you know who you need to collect payments from as they show up to train.
Alongside the string of camp and clinic (fixed schedule event) upgrades, we’ve also continued to push enhancements that help you more efficiently run your private or group lessons and training sessions.
We know that sometimes, you don’t want your calendar open as wide as the eye can see. So, we’ve made an update to empower you to set how far in advance your clients can book a lesson. Previously, this was a manual process, where you would have to adjust your availability every month or so to prevent clients from booking too far in advance. Now, you can keep control of your schedule at an interval that works best for you.
We know how important membership management is for your business, especially as a source of recurring revenue and stability. Your members are a critical piece of your business, so we know how important it is to make their experience great.
We’ve made some upgrades to our memberships to make them even more beneficial for both you and your members. In addition to offering percentage-based discounts, you can also choose to apply a dollar-based discount to your memberships (For example, $10 off camps or $15 off lessons).
Additionally, when choosing what perks to give your members, you can now opt to include credit passes as a membership benefit! This gives you even more flexibility to customize your membership offerings to fit the way you run your business.
Just as your clients complete and sign a waiver when they create their Upper Hand account, you now have the opportunity to upload a custom membership contract, which clients can agree to and sign upon enrolling in a membership. And, it is accessible within the client’s profile at any time. If you already have a membership contract that your clients sign, then great – managing this aspect of your business is now easier than ever! If not, you may consider creating a custom membership agreement that outlines the policies of being a member.
Getting rid of the stacks of papers (like membership contracts) in your office is great. But, in the event that you or your members would like to view – and download – a copy of this agreement, you are able to do so. This download not only includes the information included in the contract in which they signed, but also the name of the client and the date that the agreement was signed.
Not only have we added flexibility when it comes to the benefits of your memberships; we’ve also made it easier for you to manage the statuses of your memberships. Should a member decide to cancel their membership, for example ahead of their next billing date, their membership card within their profile will show not only that the status of the membership is set to cancel, but also the date in which the cancellation will go into effect. This makes it even easier for you to manage those pending cancellations.
Additionally, you can now seamlessly change the date in which a client is charged for their membership. For example, if they have been charged on the 5th, but would like to be charged on the 15th, you can now adjust that charge date.
We’ve also launched new membership landing pages! Similar to our event pages, each of these landing pages has its own unique URL, making it even easier for you to direct people to a specific membership offering, or to embed behind a button on your sports business website. This helps prospective members understand the various benefits and perks of each of your membership options, enabling them to make an informed decision and enroll in the membership that is the best fit for them.
We’ve also made a series of upgrades to the admin experience throughout our software. Let’s take a look at some of the updated actions and capabilities when it comes to managing a successful sports training business.
Based on feedback from our customers, we’ve added a new software access level: instructor. Those you invite to the software as instructors are able to view their calendar, set their availability, and view their payroll. But, they are limited in processing payments or client contact information. This access level is designed for instructors to be able to view their schedule (and know when and where to show up), but will prevent them from canceling lessons, taking payments away from the front desk, or stealing client contact information to train elsewhere. And, it adds an additional layer of simplicity for those instructors who are brought into your business to coach, but don’t need to be overwhelmed with additional administrative duties or access to financials.
To ensure your staff database is up to date, you can archive any old or former staff members, thus removing them from associated events and removing them from the calendar. This will help ensure that you keep things accurate and free of outdated information, improving efficiency and saving time.
If clients opt to “pay later” for their lessons or training sessions, they may find themselves with a larger outstanding balance tied to their account. Pay down a client’s total outstanding balance in one transaction via their Client Profile. If needed, you can also edit a client’s available credits or adjust a client’s credit balance down to 0 from their profile. Within Client Profile Pages, you can also attach a document to a client’s profile – for example medical or health history documentation, progress reports, or other documentation that is accessible by you and your staff members.
As your database of clients grows, it can become a bit harder to find the client you’re looking for in your contacts or in Point of Sale. In addition to searching for a client by name or email address, we’ve also added the functionality to search for a client by phone number.
Need to close early for a company party, or have special hours for a holiday? Easily set date-specific business availability that will be enforced throughout the software. For example, if you are typically open until 9pm, but would like to close at 3pm on Labor Day, you can adjust your business hours for just that one date without having to adjust individual events or staff availability.
In addition to improving our core software, we’ve also launched a few new product add-ons to make managing other aspects of your business even easier.
Data is complex. We make it simple. Upper Hand AI is the industry’s first data analytics platform designed specifically for the sports training industry. Our new data solutions offering incorporates advanced reporting and predictive insights to help you make smarter business decisions. Using artificial intelligence technology to build detailed reports, our team will help you tell your data’s story and apply it to your business operations.
Learn more at upperhand.com/ai.
P.S. Upper Hand AI isn’t the only new data feature we’ve launched! We’ve also continued to make improvements to the reports found within our core software! From adding the cost and price to the Inventory Report, to adding the last 4 digits of a card in the Ledger Report, we’ve continued to enhance the native Upper Hand reporting to help you take action that grows your business.
Our newest offering, WebKit by Upper Hand, empowers you to design and manage your sports business’s website. Choose from over 125 templates, and customize the design to suit your business aesthetic and needs. Along with these templates, WebKit offers a comprehensive set of customizable elements that ensure you have a professional and impressive online presence for your sports training business.
For more information about WebKit, click here.
We’re only halfway through the year, which means we’re just getting started when it comes to product updates. As our team refines our game plan for the second half, one thing remains constant: our desire to challenge the status quo and increase youth sports participation across the country. We invite you to take a look at these features and start a conversation with our team to learn how you can start running your business like a pro with Upper Hand!
Top 10 Sports Facility Management Resources from Upper Hand
Whether you’re just starting out or you’re looking for ways to take your sports facility to the next level, there are resources and tools available to help you achieve your goals and succeed in the competitive youth sports industry. We’ve compiled a list of ten of our most popular sports facility management resources that can help you gain a competitive edge.
Why We Built This: Introducing Tiered Memberships
You told us that it would be helpful to manage your memberships in one place, especially when offering different membership levels or payment cadences. You also shared that it can be hard for clients to compare different membership benefits – whether because they’re overwhelmed by so many options or are struggling to see which benefits are the best fit for their needs.
Say hello to all-new Tiered Memberships!