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Dominate the (Registration) Field with Upper Hand

In our latest edition of The Huddle, we outline some best practices when building out an event registration with Upper Hand. Event registration fields are built directly into the event creation process, ensuring you can collect and customize information for each of your programs. For more information…

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3 Reasons Sports Facilities Choose Upper Hand (as told by The Office)

There’s more than one option for just about everything. Here are 3 reasons why Upper Hand is the management software for you. We understand it can be stressful to manage scheduling and potential conflicts. With Upper Hand’s resource management capabilities, you are able to allocate resources towards rentals, lessons or any type of internal programming, prevent double booking instances and maximize your sports facility’s capabilities by being able to see what resources are available, and create programs or rental options during that time.

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Pro Tips: Navigating All-New Client Profile Pages

In our latest edition of The Huddle, we outline some commonly asked questions about our all-new client profile pages. To view “unpaid” sessions, select the “Schedule” tab from the client profile view. Using the drop-downs, you can view all upcoming and past sessions. Any session that is “unpaid” will have a red unpaid indicator next to the session.

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Upper Hand Wrapped: 2021 Year in Review

2021 challenged us in many ways. Here, we take a look back at the products and innovations from the Upper Hand team over the past 12 months. This year, we emphasized the importance of data to make better business decisions. As you began welcoming clients back to your business, it was important that you kept a strong pulse on your operations. In an ever-changing environment, you’ve had to make quick decisions: maximizing use of your facility while facing limited capacity requirements, encouraging repeat business through recurring revenue opportunities, competing with the rise in at-home fitness equipment, and more.

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Client Profile Pages by Upper Hand
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Why We Built This: Introducing Client Profile Pages

Learn more about Client Profile Pages feature update, and why we built this feature to improve your business operations. You told us that you would love to have a direct, intuitive way to manage your clients’ accounts and take action. That’s why we’ve taken client profiles to the next level by expanding them into a full page view for both staff and clients. Plus, we’ve added even more functionality to improve your day-to-day. Think of small tasks, like changing a membership status and viewing order or credit pass details, becoming even more efficient while also putting additional ownership in the client’s hands (like paying down their own account balance).

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Payment Plans vs Memberships: What’s the Difference?

In our latest edition of The Huddle, we outline the differences between payment plans and memberships. Payment plans and membership both have numerous benefits to both you and your clients. They offer flexibility and customizations that fit your business needs. So what are the differences?

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The Ins and Outs of Membership Analytics

In this edition of The Huddle, we outline some tips and tricks for getting the most out of our latest feature, Membership Analytics. Our Monthly Recurring Revenue graph is a great tool for not only having clear visibility into the revenue you have received for a specific month, but also what that recurring revenue will look like in the months ahead. Our predictive revenue graph will help you visualize the future of your recurring revenue if you did NOTHING differently – no new members, no suspensions or cancellations, etc.

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Introducing Membership Analytics by Upper Hand

Gain full visibility into your recurring revenue with insights that empower accelerated membership and bottom-line growth. With all-new membership analytics, Staff Admins can finally understand the specific factors that contribute to changes in recurring revenue. And with accurate forecasts that project recurring revenue months in advance, they can make data-backed decisions that help their business hit and exceed sales and retention goals.

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