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Payment Plans vs Memberships: What’s the Difference?

In our latest edition of The Huddle, we outline the differences between payment plans and memberships. Payment plans and membership both have numerous benefits to both you and your clients. They offer flexibility and customizations that fit your business needs. So what are the differences?

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The Ins and Outs of Membership Analytics

In this edition of The Huddle, we outline some tips and tricks for getting the most out of our latest feature, Membership Analytics. Our Monthly Recurring Revenue graph is a great tool for not only having clear visibility into the revenue you have received for a specific month, but also what that recurring revenue will look like in the months ahead. Our predictive revenue graph will help you visualize the future of your recurring revenue if you did NOTHING differently – no new members, no suspensions or cancellations, etc.

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Introducing Membership Analytics by Upper Hand

Gain full visibility into your recurring revenue with insights that empower accelerated membership and bottom-line growth. With all-new membership analytics, Staff Admins can finally understand the specific factors that contribute to changes in recurring revenue. And with accurate forecasts that project recurring revenue months in advance, they can make data-backed decisions that help their business hit and exceed sales and retention goals.

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Fixed Events vs Open Booking Events: Which Are Right For You?

In our latest edition of The Huddle, we outline the differences between fixed events and open booking events with Upper Hand. A key difference between fixed and open booking events is that fixed event sessions will be on your calendar no matter what, even if no clients have signed up. With open booking, you set the times that you are available to take clients, allowing your clients to choose what time slot works for them. With open booking, there is nothing blocked on the calendar until a client completes a booking.

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You Asked, We Answered: Membership FAQs

In our latest edition of The Huddle, we outline the most frequently asked questions regarding memberships with Upper Hand. Why aren’t memberships automatically cancelled when they reach the commitment length? This not only gives Staff Admins the ability to lock in business for a certain amount of time, but it also gives the client the flexibility to continue their membership at a given rate. This is another way to keep steady revenue flowing into the business.

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How to Improve Client Retention (Plus 9 Free Survey Templates)

Learn 3 key tips to help you improve client retention in our latest edition of The Huddle. Plus, download 9 free survey templates. First impressions can go a long way when it comes to member retention. From the moment a new member signs up, walks through your doors and interacts with your staff, they are forming their first impression.

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Best Practices for Running Memberships

It is often the goal for businesses to reach a point of consistent recurring revenue, as it signals long term success and sustained profitability. Sports and fitness businesses typically gain recurring revenue through memberships. Whether you currently operate on a membership-model or are considering the benefits for the future, here are a few best practices that will help you get the most out of your membership types.

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Keep your Balance with the Payment Allocations Report

As a business owner, there are many daily tasks you are required to keep track of. And with the excitement that comes with running a sports and fitness business, those small tasks may occasionally get pushed to the wayside. Some tasks are okay if held off until the next day. Others – like checking your cash drawer – absolutely must be done.

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How To Protect Your Business Against Unpaid Balances

You’ve probably heard this before, but it’s always a good reminder to any business owner… unpaid balances are not only an inconvenience to you, but they can also set your business back tremendously. Regardless of the size of your business, unpaid balances can and will impact your cash flow. Which is why it’s important to have a plan in place on how to communicate with customers that owe you money.

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Reduce Lost Revenue with Upper Hand
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Failed Payments Happen: Here’s How to Address Them

Getting behind on collecting failed payments can become a slippery slope for your business. First and foremost, it means you’re missing out on a large amount of already-earned revenue. Profits from your offerings add up quickly, which means being behind on failed payments can cost you in a big way.

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NEW: Introducing Membership Analytics by Upper Hand

Because you don't need to be a fortune teller to forecast your revenue.