With our headquarters in Indianapolis, May is always an exciting month for our city: Between the Indy 500, the Pacers’ playoff run, and the Fever season heating up, this year was no exception!
Last month was also busy and exciting for Upper Hand. We welcomed new faces to our team, and have continued to make updates to our product to improve you and your clients’ experiences.
Here’s an inside look at what’s new to our sports scheduling app, and a sneak peak at what’s coming soon!
We know how important it is to keep everyone in the loop. That just got easier with Upper Hand. We’ve added the ability for you (or your clients) to add additional emails to an account. With this update, adding an additional email will allow those email addresses to receive all marketing emails, custom messages, and registration confirmations.
For athletes whose parents are co-parenting, or if another relative is responsible for picking up or dropping off an athlete, they can get these reminders without having to create and manage an account. This update will allow one parent to still manage the account, while another can receive the notifications about events that keep them up to date.
Note: Additional emails will NOT receive purchase receipts or billing reminders. And, email settings for any additional emails will be dictated by the primary account holder’s email settings.
We’ve also improved our “Clone Event” feature for events and teams. Previously, we had gotten feedback that our “Clone Event” feature didn’t save all that much time, as the biggest time block was the registration fields. So, we’ve solved that problem!
Now, when cloning an event or team, any registration fields will clone in the exact order they were added to the original event. And, if they were originally marked as required, they will be marked as such on the new event as well.
You are now able to set a date of birth restriction on your events and teams. Historically, our age restrictions were based on a client’s current age, and not the age they would be at the time of the event, sometimes preventing them from signing up for a camp that they would be eligible for by the time the event occurred.
Similarly, sports team cut-offs are often a specific date. For example, to participate in a U10 team, your date of birth must be before 10/01/2014. This feature gives you more control over your rosters and ensures no one is signing up for an incorrect team.
If you offer events across multiple sports, it may be hard for your clients to sift through the events that are of interest to them. So, we’ve added the ability to filter the Browse Events page by sport type.
From there, you also have the ability to grab a custom URL that contains this filter, empowering you to send your clients specifically to your offerings that fit their sport needs.
We’ve also made some quick changes inside the software to make your life just a little bit easier. Here’s a quick rundown of the highlights.
We’ve also continued to work on features and upgrades to the app. While we can’t share too much yet, we wanted to put together a few highlights of what you can look forward to in the coming months!
In case you missed last month’s update, here’s a recap of some of the features we pushed out in April!
We added a new “Lead” contact status to the Contacts Page, giving you the ability to add contacts to your Upper Hand software without them being prompted to create an Upper Hand account.
Speaking of contacts, we’ve also added some additional contact segmentation filters to your Contacts page! Now, in addition to filtering by demographic data like Zip Code or Age, you can also filter based on activity. For example, you can filter your contacts by First Purchase Date or Last Purchase Date, Purchased Events, Birthday Month, and more!
Historically, once you had scheduled a client’s membership to cancel within the Upper Hand software, you were unable to take any further action. Now, we’ve made an update to our memberships, giving you the ability to edit or remove a pending membership cancellation.
Click here for a full list of updates that went live last month!
We’re always making upgrades to the Upper Hand app, and would love to connect with you to show you the newest features (and more) with a personalized walkthrough! Click here to request a demo and schedule a call with a member of our team. Not ready to talk to someone? No problem. We’ve got a number of interactive product tours that will give you a look under the hood. Check them out here!
Already an Upper Hand customer? These features are already live and in your account. Log in to get started!
We heard a lot of feedback from both current and prospective customers that they loved the Upper Hand app when it came to managing their lessons, camps, clinics, and other programs. But, they would appreciate an easier way to manage their sports teams. That’s why we combined all of the tasks associated with running a team into one new feature.
New year, new updates to the Upper Hand app. Our team has been off to a fast start in 2024, and we’re excited to share the newest features that have gone live inside the Upper Hand app!