April showers not only brought May flowers to kick off a new month…they also brought a number of new updates to the Upper Hand app.
As our team continues to make upgrades to the Upper Hand app, we wanted to take a look back at all of the new features added to our sports management software.
Here’s an inside look at what’s new, and a sneak peak at what’s coming soon!
We know that it’s important for you to market your offerings and business to your new
We’ve added a new “Lead” contact status to the Contacts Page. This enables you to add contacts to your Upper Hand software without them being prompted to create an Upper Hand account.
How can you use this feature? This is a great way to add prospective clients to your email lists, so that you can target them with marketing emails to sign up for your programs! Here’s more information about how you can add a lead to your Contacts Page, as well as a few ideas for emails you can send to these leads!
Speaking of contacts, we’ve also added some additional contact segmentation filters to your Contacts page! This empowers you to better segment and market to your clients.
Now, in addition to filtering by demographic data like Zip Code or Age, you can also filter based on activity. For example, you can now filter your contacts by First Purchase Date or Last Purchase Date, Purchased Events, Birthday Month, and more!
And, with Upper Hand, you can use these filters to help you create contact groups to send more targeted emails to a subset of your clients.
Historically, once you had scheduled a client’s membership to cancel within the Upper Hand software, you were unable to take any further action. Now, we’ve added more flexibility to the way you can manage your memberships.
We’ve made an update to our memberships to give you the ability to edit or remove a pending membership cancellation. So, if a member decides to keep their membership, or you need to adjust the date of cancellation, you’re able to make those changes in just a few clicks!
In addition to these updates, we’ve got some exciting new features coming soon. While we can’t share too much yet, we wanted to put together a few highlights of what you can look forward to in the coming months!
In case you missed last month’s update, here’s a recap of some of the features we pushed out in March!
We added a blue timeline and clock on our calendar that shows the live time of day, helping you keep track of the time at a glance.
Historically, there was no way to reconcile your cash drawer at the end of the day without having Admin access to the business reporting. So, we’ve added a Daily Closeout report that is accessible to your front desk, managers, and other staff so they can complete this task.
Much like you can transfer athletes between fixed-schedule events like camps and clinics, Admins are able to move an athlete between rosters in just a few clicks. We know that sometimes things change and you need to make adjustments!
Click here for a full list of updates that went live last month!
We’re always making upgrades to the Upper Hand app, and would love to connect with you to show you the newest features (and more) with a personalized walkthrough! Click here to request a demo and to schedule a call with a member of our team. Not ready to talk to someone? No problem. We’ve got a number of interactive product tours that will give you a look under the hood. Check them out here!
Already an Upper Hand customer? These features are already live and in your account. Log in to get started!
You told us that it would be helpful to manage your memberships in one place, especially when offering different membership levels or payment cadences. You also shared that it can be hard for clients to compare different membership benefits – whether because they’re overwhelmed by so many options or are struggling to see which benefits are the best fit for their needs.
Say hello to all-new Tiered Memberships!
Whether you’re just starting out or you’re looking for ways to take your sports facility to the next level, there are resources and tools available to help you achieve your goals and succeed in the competitive youth sports industry. We’ve compiled a list of ten of our most popular sports facility management resources that can help you gain a competitive edge.