“The Product Portal is a phenomenal resource that allows us to capture feedback directly from the app,” says Loney. “It’s a great tool for me to gather quantitative data based on the needs of our customers so that I can use it as a gut-check when making product decisions.”Upper Hand also announced the creation of UH Labs, a beta testing group for customers to regularly test and submit feedback on the newest features of Upper Hand. Lab Testers are an exclusive group of customers that have a first look at new features not yet available to the public. By choosing to be involved in UH Labs, customers are able to give direct feedback that can tailor new features towards their business. “We love to utilize UH Labs when building bigger features,” says Loney. This helps us make sure that we have the right recipe to solve the users’ problems and deliver the most value.”
“The thing I appreciate most about Upper Hand is that they not only value our feedback, but they actually take it into consideration,” says Patrick Colgan, President of The Sharpened Athlete. “They make improvements to the software that have drastically enhanced my business experience.”Chris Husby, Owner of Special Teams Football Academy, also credits Upper Hand with his business growth, appreciating that “they have always listened to user ideas and have implemented many of our suggestions.” Because at the end of the day, when it comes to building new sports facility software solutions, if you don’t know what’s wrong, you don’t know how to fix it, right? Prioritizing customer feedback has allowed Upper Hand and its customers to stay ahead of the technological curve by combatting new challenges faced by sports and fitness businesses. From video analysis software that allows for remote training to implementation of memberships to reintroduce clients to your facility, Upper Hand has remained committed to empowering customers to achieve success as well as continue to drive the industry forward.
“Upper Hand is on an upward trajectory and has continued to come out with new iterations and functions that improve the user experience for both our staff and our clients,” says Josh Graber, Director of Operations at Dynamic Sports Training.
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And just like that, another year has come and gone. As we look back at the past 12 months, we saw a lot of growth, innovation, and development. And, we saw a lot of intention behind the changes that you implemented. Both in your athletes, and in your businesses. At Upper Hand, we’re excited to have made quite a few innovative changes of our own.