In addition to tearing down those holiday decorations and focusing on this year’s resolutions, Upper Hand customers can head into 2020 enjoying many new features. In this January lineup you’ll find even more flexibility when creating new programs with the addition of classes and credit passes. Not only that, we’ve been hard at work on revamping the client experience with a brand new browse events view and better notifications.
Find all of our new features and details below!
January 2020 Product Update
In this release:
New Event Type: Classes
We are thrilled to announce the addition of Classes – a brand new event type that allows you to create and update schedules for individual staff and resources on the fly without creating an entirely new program. This means you can create one event and update the schedule as needed – setting schedules weekly, monthly, or even up to a year in advance!
The new Classes event type is perfect for ongoing programs where staff and/or resources may differ depending on the day of the week or time of the day.
With Classes we’re also introducing Credit Passes! Credit Passes are non-recurring packages of credits that clients purchase to book classes and other designated events. When creating a credit pass, you’re able to customize them to fit nearly any use case:
New Client Browse Events "Week" View
And the stats don’t lie. Since going live, checkouts using the new view have seen:
- a Net Promoter Score (NPS) of over 60
- an increased conversion rate of 103%
- a 30-second decrease from the time clients land on the browse events page to checkout
Client Email Preferences
Resend Email Transaction Receipts
Staff admins are now able to re-send email receipts from the transaction report. The receipt will also go to the staff admin, but we are collecting feedback over the next few weeks to see if staff admins would like to continue to receive these emails.
Staff Member Refund Access