You Asked, We Answered: Membership FAQs

In our latest edition of The Huddle, we outline the most frequently asked questions regarding memberships with Upper Hand. Why aren't memberships automatically cancelled when they reach the commitment length?

How to Improve Client Retention (Plus 9 Free Survey Templates)

Learn 3 key tips to help you improve client retention in our latest edition of The Huddle. Plus, download 9 free survey templates. First impressions can go a long way

Best Practices for Running Memberships

It is often the goal for businesses to reach a point of consistent recurring revenue, as it signals long term success and sustained profitability. Sports and fitness businesses typically gain

Keep your Balance with the Payment Allocations Report

As a business owner, there are many daily tasks you are required to keep track of. And with the excitement that comes with running a sports and fitness business, those

How To Protect Your Business Against Unpaid Balances

You’ve probably heard this before, but it’s always a good reminder to any business owner... unpaid balances are not only an inconvenience to you, but they can also set your

Reduce Lost Revenue with Upper Hand

Failed Payments Happen: Here’s How to Address Them

Getting behind on collecting failed payments can become a slippery slope for your business. First and foremost, it means you’re missing out on a large amount of already-earned revenue. Profits

Steal this Idea: Build a Customer Birthday Campaign (in 30 minutes or less)

Birthdays are a great opportunity to make your clients and customers feel special. Recognizing their big day shows that you care about them as more than just another face in

sports market research surveys

How to Grow and Retain Customers Using Marketing Surveys

A marketing survey enables you to gather focused insights from large groups of people. For sports and fitness businesses, marketing surveys are a simple way to collect feedback from your

Kevin MacCauley Built on Purpose

Podcast Recap: Upper Hand – Built on Purpose

Last week, Upper Hand Founder and CEO Kevin MacCauley sat down with Max Hansen from Y Scouts on the Built on Purpose Podcast. In this episode, Kevin discussed how he

Customer Feedback Upper Hand

Podcast Recap: Improving CX by Implementing Feedback into Decision-Making

Co-Founder and Head of Product Myles Grote joined Steve Walker on the CX Leader Podcast to talk about the importance of implementing customer feedback. Myles highlighted Upper Hand’s feedback collection